FATHOM CLOUD AND I.T. SERVICES - BTG MEMBER SME BUSINESS PROFILE

LINDA MBELE - Chief Executive Officer 

FATHOM CLOUD AND IT SERVICES - BUSISNESS PROFILE

EXECUTIVE SUMMARY: 

9 Years experienced Cisco Network Architecture With experienced most gained from various IT projects specializing in Enterprise Development, Customer Service and Helpdesk Management. With experience from both public sector and private sector. Linda Mbele has been able to ensure security and upgrades to desktops and laptops are kept up to date. 

Network Administrator, Supporting and maintaining MS Server, Diagnosing and resolving technical issues and responsible for managing backups and systems integrity. Providing 2nd 3th line support to clients, Microsoft exchange, Office 365, Windows 7,8 and 10 migration, VPN Configuration, managing user profiles, Overactive Directory using Quars (Quest One Active Roles Web Interface); as well as War Room Support and Printer Configurations.  

My role in Fathom Cloud and IT Services is planning and implementation of computer network, maintaining an adequate spare parts inventory of systems, subsystems and components parts used in repair work, attend escalations of the Fathom Cloud and IT Services call centre and making sure SLA’s are met.

Our Approach

The greatest challenge client’s face in an outsourcing arrangement is making sure the vendors deliver as promised, and that control is an essential vehicle for ensuring such compliance. CIT use system based products that allow us to support your site fast and successfully. 

We handle both your daily IT support (Server and Desktop Support) requests and the Vendor management built into our SLAs. To make this successful CIT would manage your 3rd party IT Suppliers such as: Software vendors, connectivity, mail and hosting. 

This is best done by having one central point which manages your IT Administration, which is outsourced. We have the latest best practice IT Support, desktop support, server support & network performance monitoring tools which allow us to immediately identify and fix your IT Problems. IN A NUTSHELL, we provide innovative and creative IT,  Installation, Support and Maintenance efficiency, effectiveness and sustainability in this industry is our conviction passion driven involvement.

What We Do

1. Temporary Technical Aid  Short term assignments; finding technical solutions for businesses – this is noted as the largest market.
2. Specific Skills – the largest area is software specialty. The second largest area being system setup & purchasing guidance Systems reengineering/ optimization

• Network Admin | Training | Repair...
• Branding | Servers | Hardware Dispatch...
• Maintenance | Surveillance Systems | CCTV and Biometrics...
• Broadband Services | System Development... 
• Data Storage | Office 365...
• Access Control Systems | Disaster Recovery...
• Stationery | Security/Data Protection...
• Telecommunications...

3. Bail-Out (Troubleshooting) 

• According to entrepreneur Magazine, private home computer users are not a viable market for computer consultants.  
  

Remote Support 

• Are you paying for IT support every time you have a problem?
• The longer your IT problems last, the more it costs?
• Your current IT support takes too long to fix the problem?
• You can’t budget on what your IT support will cost?

With the ever increasing expenses of on-site support we offer our clients Managed IT Services. Our combination of regular remote preventative maintenance and real-time monitoring of your computer systems delivers the following benefits:

Minimize your IT downtime and failures. We address smaller IT problems before they become expensive IT failures through our remote monitoring, alerting and support.

 

Reduce your IT support costs. The ability to connect remotely to your IT systems to take corrective actions avoids expensive onsite callouts and is the key to "Brand" Managed IT Services. Proactive maintenance means fewer issues and less “unexpected” and costly onsite IT support work.

Fixed Fee IT management. Our “all you can eat” fixed Managed Service fees deliver a predictable cost for supporting your IT systems. Have peace of mind when you know exactly how much you pay each month for your IT support no matter how many IT problems you have.

Networking, Cabling and Datacenters:

At CIT, part of our area of expertise is in supply, implementation, maintenance and support of network infrastructure. We also offer our clients different options of connectivity based on budget and requirement including failover solutions. We provide complete wired or wireless solutions to meet our customer’s requirements for their network infrastructure no matter the size. We provide ourselves in providing the solution that is correctly designed and cost effective.

Presented by: B.T.G. 

Mr. Isaac Khonjelwayo & Mr. Linda Mbele 

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